Public agreement on the provision of medical services

Date of publication on the Contractor’s Website: May “1,” 2026

Kyiv

Limited Liability Company “BRITISH OPHTHALMOLOGY CENTRE,” identification code: 38544038, represented by Director Tetiana Pavlivna Leskiv, acting in accordance with the Articles of Association, License to conduct business activities in the field of medical practice: Decision of the Ministry of Health of Ukraine No. 1 dated January 5, 2015 (series AE No. 571894), hereinafter referred to as the “Contractor,” offers to an unlimited number of individuals who have applied to the Contractor for services to enter into this Public Contract for the Provision of Medical Services under the terms and conditions set forth below.

1. General Provisions

1.1. This Agreement constitutes a public offer in accordance with the current legislation of Ukraine (Articles 633 and 641 of the Civil Code of Ukraine); the provisions of Article 634 of the Civil Code of Ukraine also apply to this Agreement. The terms of this Agreement are uniform and binding on all Clients/Patients who order medical services (hereinafter referred to as the “Services”) from the Contractor. This Agreement sets forth the procedure and conditions for the Contractor’s provision of qualified Services, which are provided in accordance with the Contractor’s license to engage in medical practice.

1.2. The Agreement is deemed to be concluded between the Contractor, on the one hand, and the Client/Patient, on the other (hereinafter collectively referred to as the Parties), upon the Client/Patient’s full and unconditional acceptance (acceptance) by the Client/Patient of all, without exception, terms and conditions of this Agreement. Acceptance of this offer is deemed to occur when the Client/Patient performs one or more of the following actions: placing an Order on the Contractor’s Website, checking the box to indicate agreement with the terms of this Agreement, making payment for the Services, as well as other actions indicating the intention to receive the Services.

1.3. The Customer/Patient warrants that he or she possesses the legal capacity necessary and sufficient to enter into and perform this Agreement in accordance with its terms.

1.4. The Contractor confirms that it holds all necessary permits to conduct business activities in the field of medical practice related to the performance of this Agreement.

1.5. The Contractor conducts its activities pursuant to the License to Engage in Medical Practice: Decision of the Ministry of Health of Ukraine No. 1 dated January 5, 2015, in accordance with the Civil Code of Ukraine, the laws of Ukraine “Fundamentals of Ukrainian Legislation on Health Care,” “On Consumer Protection,” “On Personal Data Protection,” and other regulatory acts whose provisions apply to the activities of medical institutions, including the provision of medical services.

1.6. Medical services are provided by the Contractor’s qualified personnel in accordance with industry standards in the field of healthcare and/or local medical care protocols approved in the prescribed manner, using certified equipment, medical devices, medicines, and materials authorized for use in Ukraine.

1.7. Communication between the Parties may be conducted using electronic means of communication (telephone, email, messages on the Website, and other means of electronic communication), which the Parties recognize as an appropriate method of exchanging information.

1.8. The location where the Services are directly provided is the Contractor’s medical center, located at: 01004, Kyiv, Krutyi Uzviz Street, Building 3-a, Unit “B”, Office 1.

1.9. Definition of Terms:

Contractor – Limited Liability Company “BRITISH OPHTHALMOLOGY CENTRE”, License to conduct business activities in the field of medical practice: Decision of the Ministry of Health of Ukraine No. 1 dated January 5, 2015.

Client – a natural person possessing sufficient legal capacity to enter into a legal transaction under this Agreement, who has contacted the Contractor regarding Services to be provided directly to the Client or to a Patient, in whose best interests the Client is acting.

The Patient is a natural person to whom the Contractor directly provides the Services in accordance with the placed Order. The Patient may act as the Client for the Services provided that they possess sufficient legal capacity in accordance with the provisions of Articles 31 and 32 of the Civil Code of Ukraine, taking into account the provisions of Articles 38 and 43 of the Law of Ukraine “Fundamentals of Ukrainian Legislation on Health Care.”

Parties – a collective term for the Contractor and the Client/Patient when they are mentioned together in the text of this Agreement.

Service—the list of medical and other related services provided by the Contractor in accordance with the procedures and on the terms set forth in this Agreement. All information regarding the list of services, their cost, and other details is available on the Contractor’s official website and directly at the Contractor’s place of business.

Medical Service – a set of consultative, diagnostic, therapeutic, preventive, and rehabilitative measures of varying degrees of complexity and purpose, provided by the Contractor under the terms of this Agreement.

Order—a request from the Client/Patient, duly submitted—including by telephone, through the Contractor’s Website, or by any other method agreed upon by the Parties—specifying the list of Services the Patient wishes to receive from the Contractor. By confirming the Order, the Client/Patient confirms their agreement to the terms of this Agreement and consents to the processing of the Client’s and/or Patient’s personal data under the terms set forth in this Agreement. An Order may be subject to additional confirmation by the Contractor and/or shall be deemed confirmed upon payment in accordance with the terms of this Agreement.

The Contractor’s Website—the Contractor’s website on the Internet, located at www.eyes.ua, which is the official source of information for Customers/Patients about the Contractor and the Services it provides, and is also used to place Orders, confirm them, and make payments for the Services. The information posted on the Contractor’s Website, including the list of Services, their descriptions, costs, and terms of provision, is an integral part of this Agreement.

The Patient Dashboard is a personal, secure section of the Contractor’s Website located at https://cab.eyes.ua, access to which is granted to an authorized Customer/Patient after completing the registration and authentication procedures. In the Patient Account, the Client/Patient may place Orders, view information about the Services provided, make payments in accordance with the terms of this Agreement, and receive other information related to the provision of the Services. The Patient Account is an integral part of the Contractor’s Website.

2. Subject Matter of the Agreement

2.1. Under this Agreement, the Contractor undertakes to provide the Client/Patient with Services of appropriate quality based on the Order placed by the Client/Patient and in accordance with the Contractor’s current rates, and the Client/Patient, in turn, undertakes to pay for them in the manner and under the terms set forth in this Agreement.

2.2. Upon placing an Order, the Customer/Patient confirms that they have read the terms of this Agreement, fully understand and accept them, and agree to receive the Services under the terms of this Agreement.

2.3. Placing an Order and/or paying for the Services through the Contractor’s Website confirms the Client’s/Patient’s intention to receive the relevant Service and/or to schedule an appointment for its provision. The final list, scope, and feasibility of providing Medical Services are determined by the Contractor’s medical professional following an examination of the Patient, taking into account medical indications, contraindications, and the requirements of Ukrainian law.

3. Rights and Obligations of the Parties

3.1. The Contractor has the right to:

3.1.1. Approve and amend the list and cost of Services provided by the Contractor as posted on the Contractor’s Website, notifying the Client of such changes by posting information on the Contractor’s Website or by other available means.

3.1.2. If necessary, engage healthcare facilities or individual entrepreneurs who are licensed to conduct business activities in the field of medical practice and possess the necessary qualifications.

3.1.3. To refuse to provide the Services if, during an examination, contraindications to the proposed treatment methods are identified.

3.1.4. Not to commence the provision of the Services in the absence of payment or confirmation of the Order in accordance with the terms of this Agreement.

3.1.5. In cases provided for by the current legislation of Ukraine, to restrict the provision of medical information to the Client/Patient.

3.1.6. Change the date and time of Service provision in the event of the unforeseen absence of the healthcare professional selected by the Client/Patient or for other reasons that make it impossible to provide the Services at the scheduled time, or assign another healthcare professional with the Patient’s consent.

3.1.7. To require the Client/Patient to comply with the terms of this Agreement.

3.1.8. In the event of a violation by the Patient of the Contractor’s healthcare professionals’ recommendations regarding preparation for the provision of Services, or in the event of improper conduct by the Client/Patient, including violations of internal rules, or the Patient’s refusal to provide informed voluntary consent, the Contractor has the right to terminate this Agreement as of the moment such violations by the Client /Patient. In such cases, the cost of Services that have actually been provided is non-refundable.

3.1.9. To use the contact information provided by the Client/Patient (email address, phone number, and other means of electronic communication) to send notifications to the Client/Patient regarding the procedure for providing the Services and the results of such provision.

3.1.10. In the event of the Customer’s/Patient’s failure to appear or cancellation of the Order less than 48 hours prior to the agreed time for the provision of the Service, the Contractor shall have the right to retain the advance payment in full or in part as compensation for expenses actually incurred,related to reserving the healthcare professional’s time, booking equipment and facilities, preparing for the provision of the Service, organizing its delivery, and ensuring the ability to provide the relevant Service.

3.2. The Contractor is obligated to:

3.2.1. Provide the Services in a timely and high-quality manner in accordance with the terms of this Agreement and in compliance with the requirements of the current legislation of Ukraine.

3.2.2. Ensure the participation of qualified medical professionals to provide the Services within the scope of fulfilling the obligations under this Agreement and ensure that the location where the Services are provided complies with state sanitary norms and rules, licensing conditions for conducting business activities in medical practice, industry standards in the field of healthcare, and the requirements of model schedules for material and technical equipment.

3.2.3. In the provision of the Services, use diagnostic and treatment methods, medications, and medical devices approved for use in accordance with the procedure established by the current legislation of Ukraine.

3.2.4. Maintain and store medical records in the forms prescribed by the legislation of Ukraine. Provide the Client/Patient with extracts from medical records, certificates, and other medical documentation.

3.2.5. Provide the Client/Patient with medical information within the limits and in accordance with the procedures established by the current legislation of Ukraine.

3.2.6. To promptly inform the Client/Patient in the event that it is impossible to provide the Services under the Order, in whole or in part.

3.2.7. Ensure confidentiality regarding the results of the provision of Services in accordance with Section 6 of this Agreement and the requirements of the law on medical confidentiality.

3.3. Rights of the Client/Patient:

3.3.1. To receive high-quality Services in a timely manner.

3.3.2. To receive from the Contractor complete and accurate information regarding: the location where the Services will be provided, the Contractor’s operating hours, a list of Services specifying their cost and completion dates, and the terms and conditions for the provision and receipt of these Services; the results of the Services, their health status, and the results of examinations and checkups.

3.3.3. To independently determine the list of Services included in the Order that they wish to receive in accordance with this Agreement.

3.3.4. To select a payment method for the Order that is convenient for the Customer/Patient from among those offered by the Contractor.

3.3.5. To receive priority service when visiting the Contractor’s medical center at the time specified in the Order.

3.3.6. To contact the Contractor with suggestions, requests, feedback, etc., regarding the Services provided.

3.3.7. To submit a written request in their own name to receive medical records after the Service has been provided. Such a request shall be filed with the Contractor after the applicant’s identity has been verified or submitted by an authorized representative in accordance with the procedure established by law.

3.3.8. Cancel the Order, subject to the terms of this Agreement regarding cancellation deadlines and refunds.

3.4. The Customer/Patient is obligated to:

3.4.1. Arrive at the Contractor’s medical center to receive the Service on the date and at the time specified when placing the Order.

3.4.2. Notify the Contractor in advance if they are unable to appear to receive the Services at the specified time.

3.4.3. Pay for the Contractor’s Services in accordance with the terms set forth in Section 7 of this Agreement, including by making payments through the Contractor’s Website in the cases provided for in this Agreement, within the timeframes and in the manner specified in this Agreement.

3.4.4. Duly comply with the terms of this Agreement, adhere to the rules for the provision of Services under this Agreement, and comply with the Contractor’s internal regulations.

3.4.5. To provide accurate information and documents necessary to identify the Client/Patient prior to the provision of Services and to receive information regarding the results of the Services provided.

3.4.6. Inform the Contractor’s medical staff about the medications the Patient is taking, any known medical conditions, allergic or specific reactions to medications and food products, and other relevant information regarding the Patient’s health.

3.4.7. Follow the Contractor’s recommendations regarding preparation for the provision of Services in order to help ensure the quality of Service delivery and the accuracy of examination and diagnostic test results, as well as laboratory test results, with the aim of eliminating factors that may affect such results.

3.4.8. To inform the Contractor of any circumstances that prevent the Client/Patient from fulfilling this Agreement.

4. Informed Consent for Medical Intervention, Examinations, and Assessments

4.1. The Client/Patient understands and agrees that acceptance of this Agreement, submission of an Order, and/or payment for the Services does not replace the Patient’s separate, informed, and voluntary consent to undergo diagnosis, treatment, medical intervention, or specific medical procedures, if such consent is required by Ukrainian law or the Contractor’s internal documents.

4.2. Prior to the commencement of the relevant Medical Service, the Patient shall be provided with information regarding the purpose, nature, scope, expected outcome, possible risks, complications, and alternative methods of diagnosis or treatment, if applicable to the relevant Service.

4.3. The Patient’s informed and voluntary consent to medical intervention shall be obtained prior to the commencement of the relevant medical intervention in accordance with the procedure established by Ukrainian law and the Contractor’s internal documents.

4.4. If the Patient is a minor, a person with limited legal capacity, or a person who, in accordance with the law, cannot independently give consent to medical intervention, such consent shall be provided by the Patient’s legal representative in accordance with the procedure established by the laws of Ukraine.

4.5. The Patient or the Patient’s legal representative has the right to refuse medical intervention or to revoke previously given consent prior to the commencement of the procedure, except in cases provided for by the laws of Ukraine.

4.6. If the Patient or the Patient’s legal representative refuses to provide informed voluntary consent, the Contractor has the right to refuse to provide the relevant Medical Service if providing it without such consent is impossible or contrary to the requirements of Ukrainian law.

4.7. The Client/Patient is obligated, prior to the commencement of the Services, to inform the Contractor’s healthcare professional of all known circumstances that may be relevant to the provision of the Services, including their health status, existing medical conditions, allergic reactions, medication use, previous medical interventions, contraindications, and other relevant information.

4.8. Failure to provide, or the provision of inaccurate or incomplete information regarding the Patient’s health status, may affect the quality, safety, and outcome of the Services, and also constitutes grounds for the Contractor to refuse to provide the Services or to terminate them.

5. Personal Data of the Client/Patient

5.1. When placing an Order, the Client/Patient agrees to provide the Contractor with their personal data to the extent necessary for processing, confirming, and paying for the Order (including via the Contractor’s Website) and for the provision of the Service.

5.2. The act of placing an Order (including by placing an Order on the Contractor’s Website, checking the box to indicate agreement with the terms of this Agreement, and/or making payment) constitutes the Customer’s/Patient’s consent to the Contractor’s processing of their personal data in accordance with the Law of Ukraine “On the Protection of Personal Data” and other regulatory and legal acts of Ukraine pertaining to the protection of personal data, in the personal data database owned by the Contractor.

5.3. The purpose of processing personal data is to provide the Patient with Services by the Contractor and to enable the Client/Patient to have quick and convenient access to the Client’s/Patient’s personal data, including the results of the Services provided, obtaining additional information related to the results of the Services and the state of health, as well as for other similar purposes related to the Services provided and the state of health.

5.4. The scope of personal data for which the Client/Patient grants consent to the Contractor for processing is limited to the scope of personal data specified by the Client/Patient when placing the Order, as well as the results of the Services provided.

5.5. The Contractor undertakes to ensure the confidentiality and security of the Customer’s/Patient’s personal data during its processing. The Contractor’s employees process the Patient’s personal data exclusively in connection with the performance of their professional duties and areto prevent the disclosure of personal data entrusted to them or that has become known to them in connection with the performance of their professional, official, and employment duties.

5.6. The Client/Patient undertakes to provide complete and accurate information regarding their personal data for the purpose of placing an Order. In the event of any inaccuracies ordiscrepancies in the Patient’s personal data provided by the Patient when receiving the Services, the Service Provider, in order to ensure the confidentiality of medical information, has the right to suspend the provision of Services until the identity of the Client/Patient is verified.

5.7. The personal data provided by the Customer/Patient may be transferred exclusively in accordance with the procedure established by Ukrainian legislation on the protection of personal data, as well as to third parties engaged by the Contractor to perform this Agreement, including payment organizations, medical institutions, and other counterparties, to the extent necessary for the provision of the Services.

5.8. The Client/Patient is entitled to the rights provided for by the Law of Ukraine “On the Protection of Personal Data,” including the right to access, correct, and delete their personal data.

5.9. The Client/Patient understands that in the course of providing the Services, the Contractor may process information regarding the Patient’s health status, results of examinations, diagnoses, and treatments, which constitutes restricted-access information and is protected by legislation on medical confidentiality and the protection of personal data.

5.10. When making a payment through the Contractor’s Website, some of the Client’s/Patient’s personal data may be transferred to payment organizations, banks, acquirers, and/or other payment service providers solely to the extent necessary to process, confirm, refund, or account for the relevant payment transaction.

6. Confidentiality

6.1. Under this Agreement, the following information is deemed confidential: the fact that the Patient sought the Services, the list of Services provided, the results of their provision, as well as other information that, in accordance with applicable law, constitutes medical confidentiality and other confidential information (information with restricted access).

6.2. The Contractor undertakes to ensure the non-disclosure of confidential information and to take the necessary organizational and technical measures to protect it.

6.3. Disclosure of confidential information is permitted only in the cases and in the manner established by the laws of Ukraine.

7. Cost and Terms of Payment for Services

7.1. Up-to-date information regarding the list of the Contractor’s Services and their cost is posted on the Contractor’s Website and constitutes an integral part of this Agreement.

7.2. Payment for the Services may be made by:

• non-cash payment through the Contractor’s Website using payment services;
• in cash or by non-cash payment at the location where the Services are provided;
• by other methods proposed by the Contractor.

7.3. Payment for the Services via the Contractor’s Website is carried out through payment organizations and/or systems. The Contractor shall not be liable for any malfunctions in the operation of such payment organizations and/or systems, or for any delays in payment processing on their part.

7.4. Payment for the Services shall be made by the Client/Patient prior to the commencement of the Services, unless otherwise provided for in the terms of this Agreement.

7.5. Payment for the Services is considered complete:

• in the case of a non-cash transaction via the Contractor’s Website—from the moment the funds are credited to the Contractor’s account or the payment transaction is confirmed by the payment system;
• in the case of payment via a payment terminal—from the moment the relevant payment transaction is confirmed;
• in the case of cash payment—from the moment the funds are deposited at the Contractor’s cash desk.

7.6. The Order is considered confirmed upon payment for the Services, unless otherwise agreed by the Parties.

7.7. In the event of Order cancellation:

• at the initiative of the Customer/Patient, with notice to the Contractor no later than 48 hours before the agreed time for providing the Service — funds for Services that were not actually provided shall be refunded, less any expenses actually incurred by the Contractor, if any, or, at the request of the Client/Patient, may be credited toward future Services;
• in the event of the Client’s/Patient’s failure to appear or cancellation of the Order less than 48 hours before the agreed-upon time for the provision of the Service, the Contractor has the right to retain the advance payment in full or in part as compensation for the actual expenses incurred in connection with organizing the provision of the Service, reserving the healthcare professional’s time, booking equipment, preparing for the examination, and ensuring the ability to provide the relevant Service;
• if, following the Patient’s examination or the completion of necessary pre-procedural measures by the Contractor’s medical professional, medical contraindications are identified that make it impossible to provide the paid-for Service, the funds paid by the Client shall be credited as an advance payment (prepayment) toward payment for other services provided by the Contractor or for the relevant Service after such contraindications have been resolved. Such an advance payment may be used within 12 (twelve) months from the date of its crediting;
• at the Contractor’s initiative, funds for Services not provided shall be refunded in full or, with the consent of the Customer/Patient, credited toward future Services.

7.8. The Contractor shall not have the right to change the cost of a paid Service after payment has been made.

7.9. Refunds are issued based on a written request from the Patient, in which the Patient must provide their passport information and attach a copy of their passport and the receipt or invoice to the request. In the absence of a receipt or invoice, the Service Provider has the right to refuse to refund the funds paid under this Agreement to the Patient.

7.10. Refunds of funds paid via payment systems on the Contractor’s Website shall be made in accordance with the procedure set forth in Section 7.9 of this Agreement, subject to the terms and rules of the respective payment systems.

8. Amendments to the Agreement

8.1. The Contractor has the right to unilaterally amend this Agreement by publishing a new version of the Agreement on the Contractor’s Website. The new version of the Agreement takes effect on the date of its publication on the Contractor’s Website, unless a different effective date is specified in the new version of the Agreement itself.

8.2. Clients/Patients are deemed to have been notified of any changes made to the Agreement as of the time of their publication on the Contractor’s Website.

8.3. The amendments do not apply to Orders placed and paid for prior to the effective date of the relevant amendments to the Agreement.

8.4. Each new version of this Agreement must include the date of its publication on the Contractor’s Website. The version of the Agreement in effect at the time the Order was placed and/or payment for the Services was made, unless otherwise expressly agreed by the Parties.

9. Term of the Agreement

9.1. This Agreement shall enter into force on the date of its publication on the Contractor’s Website, as indicated at the top of this Agreement, and shall remain in effect until the Parties have fulfilled their obligations under the Agreement, with the exception of the provisions regarding confidentiality, personal data protection, payment procedures, and the liability of the Parties, which shall remain in effect for the period necessary for the Parties to exercise their respective rights and fulfill their respective obligations.

10. Dispute Resolution

10.1. Any disputes or disagreements that may arise in the performance of this Agreement shall, to the extent possible, be resolved through negotiations between the Parties, taking into account the requirements of Ukrainian consumer protection law.

10.2. If disputes cannot be resolved through negotiations, the dispute between the Parties shall be resolved in court.

11. Liability of the Parties. Force Majeure

11.1. The Parties shall be liable for non-performance or improper performance of their obligations under this Agreement in accordance with the procedure provided for by the current legislation of Ukraine. The Parties shall not be liable for a breach of their obligations under this Agreement if such breach occurred through no fault of their own.

11.2. Verification of the Contractor’s compliance with the terms of this Agreement regarding the completeness and quality of the Services provided shall be carried out, among other things, through a clinical and expert assessment of the quality of medical care and medical services provided.

11.3. The Contractor shall not be liable for the quality of the Services in cases where their inadequate quality resulted from a breach by the Client/Patient of the terms of this Agreement or the provision of inaccurate information by the Client/Patient.

11.4. The Parties shall be exempt from liability for partial or complete non-performance, or improper performance, of their obligations under this Agreement, if such non-performance resulted from force majeure circumstances, including natural disasters, epidemics, quarantines, acts of war, strikes, decisions made by competent authorities, etc., that prevent the performance ofunder this Agreement. One Party is obligated to notify the other of the occurrence of force majeure circumstances within 3 days of their occurrence. For the duration of the force majeure circumstances, the deadline for fulfilling the obligations under this Agreement shall be extended by a corresponding period.

11.5. The occurrence of force majeure circumstances for a Party shall be confirmed by a certificate from an authorized body in accordance with the procedure established by the legislation of Ukraine.

12. Final Provisions

12.1. This Agreement constitutes a public offer. The absence of a paper copy of the Agreement signed by both Parties, with the signatures of both Parties affixed, in the event of actual payment by the Customer/Patient, or the direct provision of the Service to the Patient, shall not constitute grounds for considering this Agreement not to have been concluded. The placement of an Order and the making of payment by the Patient and/or the Customer in accordance with the terms of the Agreement, including by making a payment or placing an Order through the Contractor’s Website, shall be deemed acceptance.

12.2. Upon confirmation of the Order on the Contractor’s website by checking the box “I agree to the terms of the Offer Agreement,” the Client/Patient agrees to all the terms of this Agreement, the text of which they have read and the provisions of which they understand, and agrees to receive notifications from the Contractor via electronic means of communication, specifically via mobile phone number and email address.

13. Contractor’s Address and Contact Information

BRITISH OPHTHALMOLOGY CENTRE LLC

Location: 01004, Kyiv, Krutyi Uzviz Street, Building 3-a, Unit “B”, Office 1

Place of Service Provision: 01004, Kyiv, Krutyi Uzviz Street, Building 3-a, Unit “B”, Office 1

Tax ID: 38544038

License to conduct business activities in the field of medical practice: Decision of the Ministry of Health of Ukraine No. 1 dated January 5, 2015 (series AE No. 571894)

Tel.: +38 (068) 230 70 70, 0 800 507 077,

e-mail: [email protected]

Patient Portal: https://cab.eyes.ua

Director: T.P. Leskiv