Public agreement on the provision of medical services

Date of publication on the Provider’s Website: 22 September 2026

Kyiv

BRITISH OPHTHALMOLOGY CENTRE LLC, company identification code: 38544038, represented by its Director Tetiana Pavlivna Leskiv, acting on the basis of the Articles of Association, License for conducting business activities in medical practice: decision of the Ministry of Health of Ukraine dated 05.01.2015 No. 1 (series AE No. 571894), hereinafter the “Provider”, offers to an unlimited number of individuals who have applied to the Provider for services to conclude this Public Agreement on the provision of medical services on the terms set out below.

1. General provisions

1.1. This Agreement constitutes a public offer in accordance with the applicable legislation of Ukraine (Articles 633, 641 of the Civil Code of Ukraine); the provisions of Article 634 of the Civil Code of Ukraine also apply to this Agreement. The terms of the Agreement are identical and binding for all Customers/Patients who order the Provider’s medical services (hereinafter — the Services). This Agreement defines the procedure and conditions under which the Provider renders qualified Services in accordance with its license for medical practice.

1.2. The Agreement is deemed concluded between the Provider, on the one hand, and the Customer/Patient, on the other (hereinafter jointly referred to as the Parties), from the moment of full and unconditional acceptance by the Customer/Patient of all terms and provisions of this Agreement without exception. Acceptance of this offer is deemed to be the performance by the Customer/Patient of one or more of the following actions: placing an Order on the Provider’s Website, ticking the box confirming consent to the terms of this Agreement, paying for the Services, as well as other actions indicating the intention to receive the Services.

1.3. The Customer/Patient warrants that they possess the civil legal capacity necessary and sufficient to conclude and perform this Agreement in accordance with its terms.

1.4. The Provider confirms that it holds all permits required to conduct business activities in medical practice related to the performance of this Agreement.

1.5. The Provider carries out its activities on the basis of the License for conducting business activities in medical practice (decision of the Ministry of Health of Ukraine dated 05.01.2015 No. 1), guided by the Civil Code of Ukraine, the Laws of Ukraine “Fundamentals of the Legislation of Ukraine on Health Care”, “On Consumer Rights Protection”, “On Personal Data Protection”, and other regulatory acts applicable to the activities of medical institutions, including the provision of medical services.

1.6. Medical services are provided by the Provider’s qualified personnel in accordance with sectoral health care standards and/or local medical care protocols approved in the established manner, using certified equipment, medical devices, medicinal products and materials approved for use in Ukraine.

1.7. Communication between the Parties may take place by electronic means (telephone, e-mail, messages on the Website and other electronic communication tools), which the Parties recognise as a proper method of exchanging information.

1.8. The Services are provided directly at the Provider’s medical centre located at: 3-a Krutyi Uzviz St., “letter B”, office 1, Kyiv, 01004, Ukraine.

1.9. Definitions:

Provider — BRITISH OPHTHALMOLOGY CENTRE LLC, License for conducting business activities in medical practice: decision of the Ministry of Health of Ukraine dated 05.01.2015 No. 1.

Customer — an individual with civil legal capacity sufficient to enter into a transaction under this Agreement, who has applied to the Provider for Services to be rendered directly to the Customer or to the Patient on whose behalf the Customer acts.

Patient — an individual to whom the Provider renders the Services directly in accordance with the placed Order. The Patient may be the Customer of the Services if they have sufficient civil legal capacity under Articles 31 and 32 of the Civil Code of Ukraine, taking into account Articles 38 and 43 of the Law of Ukraine “Fundamentals of the Legislation of Ukraine on Health Care”.

Parties — the joint designation of the Provider and the Customer/Patient when mentioned together in the text of this Agreement.

Service — the list of medical and other related services rendered by the Provider in the manner and on the terms defined by this Agreement. All information regarding the list of services, their cost and other details is set out on the Provider’s official Website and directly at the Provider’s place of business.

Medical service — a set of consultative, diagnostic, therapeutic, preventive and rehabilitation measures of varying complexity and purpose rendered by the Provider under the terms of this Agreement.

Order — a duly placed request of the Customer/Patient, including by telephone, via the Provider’s Website or by another method agreed by the Parties, specifying the list of Services the Patient wishes to receive from the Provider. By confirming the Order, the Customer/Patient confirms their consent to the terms of this Agreement and grants consent to the processing of the personal data of the Customer and/or the Patient on the terms defined by this Agreement. The Order may be subject to additional confirmation by the Provider and/or is deemed confirmed after payment is made in accordance with the terms of this Agreement.

Provider’s Website — the Provider’s website on the Internet located at www.eyes.ua, which is the official source of information for Customers/Patients about the Provider and the Services it renders, and is also used for placing Orders, confirming them and paying for the Services. The information posted on the Provider’s Website, including the list of Services, their description, cost and conditions of provision, is an integral part of this Agreement.

2. Subject of the agreement

2.1. Under this Agreement the Provider undertakes to render the Customer/Patient Services of proper quality on the basis of the Order placed by the Customer/Patient and in accordance with the Provider’s current tariffs, and the Customer/Patient, in turn, undertakes to pay for them in the manner and on the terms defined by this Agreement.

2.2. Upon placing the Order the Customer/Patient confirms that they have read the terms of this Agreement, fully understand and accept them, and agree to receive the Services on the terms of this Agreement.

2.3. Placing an Order and/or paying for the Services via the Provider’s Website confirms the Customer’s/Patient’s intention to receive the relevant Service and/or to reserve a time slot for its provision. The final list, scope and possibility of rendering Medical services are determined by the Provider’s medical professional after examining the Patient, taking into account medical indications, contraindications and the requirements of the legislation of Ukraine.

3. Rights and obligations of the Parties

3.1. The Provider has the right to:

3.1.1. Approve and amend the list and cost of the Services rendered by the Provider as posted on the Provider’s Website, notifying the Customer of such changes by posting information on the Provider’s Website or by another available means.

3.1.2. Where necessary, engage health care institutions or private entrepreneurs holding a license for business activities in medical practice and the required qualifications.

3.1.3. Refuse to render the Services if contraindications to the proposed treatment methods are identified during the examination.

3.1.4. Not to commence the provision of Services if payment has not been made or the Order has not been confirmed in accordance with the terms of this Agreement.

3.1.5. In the cases provided for by the applicable legislation of Ukraine, restrict the provision of medical information to the Customer/Patient.

3.1.6. Change the date and time of the provision of the Service in the event of the unforeseen absence of the medical professional chosen by the Customer/Patient or for other reasons that make it impossible to render the Services at the scheduled time, or appoint another medical professional with the Patient’s consent.

3.1.7. Require the Customer/Patient to comply with the terms of this Agreement.

3.1.8. If the Patient fails to follow the recommendations of the Provider’s medical professionals regarding preparation for the Services, in the event of improper conduct by the Customer/Patient, in particular breach of the internal rules, or refusal to provide the Patient’s informed voluntary consent, the Provider has the right to terminate this Agreement from the moment such breaches by the Customer/Patient are identified. In this case the cost of the Services actually rendered is non-refundable.

3.1.9. Use the contact details provided by the Customer/Patient (e-mail address, telephone number and other electronic communication tools) to send the Customer/Patient messages regarding the procedure for rendering the Services and their results.

3.1.10. If the Customer/Patient fails to attend at the appointed time without prior notice given at least 24 hours before the appointment, or cancels the Order in breach of the established deadline, the Provider has the right to withhold part of the amount paid, equal to the costs actually incurred in organising the provision of the Service and reserving the medical professional’s time. The remaining funds, if any, are returned to the Customer/Patient in the established manner.

3.2. The Provider undertakes to:

3.2.1. Render the Services in a timely manner and with proper quality in accordance with the terms of this Agreement and in compliance with the applicable legislation of Ukraine.

3.2.2. Ensure the involvement of qualified medical professionals for the provision of Services within the performance of obligations under this Agreement, and ensure that the place of provision of the Services complies with state sanitary norms and rules, licensing conditions for business activities in medical practice, sectoral health care standards and the requirements of the model lists of material and technical equipment.

3.2.3. Use, in its provision of the Services, diagnostic and treatment methods, medicinal products and medical devices approved for use in the manner established by the applicable legislation of Ukraine.

3.2.4. Maintain and store medical records in the forms established by the legislation of Ukraine. Provide the Customer/Patient with extracts from medical records, certificates and other medical documentation.

3.2.5. Provide the Customer/Patient with medical information within the limits and in the manner defined by the applicable legislation of Ukraine.

3.2.6. Inform the Customer/Patient in a timely manner if the Services under the Order cannot be rendered in full or in part.

3.2.7. Maintain confidentiality with respect to the results of the Services in accordance with Section 6 of this Agreement and the requirements of the legislation on medical confidentiality.

3.3. Rights of the Customer/Patient:

3.3.1. To receive quality Services in a timely manner.

3.3.2. To receive from the Provider complete and accurate information about: the place where the Services are rendered, the Provider’s working hours, the list of Services indicating their cost and time frames, the conditions for providing and receiving these Services; the results of the Services, their state of health, and the results of examinations and check-ups.

3.3.3. To independently determine the list of Services included in the Order that they wish to receive under this Agreement.

3.3.4. To choose a convenient method of paying for the Order from those offered by the Provider.

3.3.5. To receive priority service when visiting the Provider’s medical centre at the time specified in the Order.

3.3.6. To submit proposals, applications, feedback, etc. to the Provider regarding the Services rendered.

3.3.7. To submit a written application on their own behalf to obtain medical documentation after the Service has been rendered. Such an application is drawn up at the Provider’s premises after verification of the applicant’s identity, or is submitted by an authorised representative in accordance with the procedure established by law.

3.3.8. To cancel the Order, subject to the terms of this Agreement regarding cancellation deadlines and refunds.

3.4. The Customer/Patient undertakes to:

3.4.1. Arrive at the Provider’s medical centre to receive the Service on the date and at the time specified when the Order was placed.

3.4.2. Notify the Provider in advance if they are unable to attend to receive the Services at the appointed time.

3.4.3. Pay the cost of the Provider’s Services in accordance with the terms set out in Section 7 of this Agreement, including by making payment via the Provider’s Website in the cases provided for by this Agreement, within the time frames and in the manner defined by this Agreement.

3.4.4. Duly comply with the terms of this Agreement, the rules for the provision of Services under this Agreement and the Provider’s internal rules.

3.4.5. Provide accurate information and documents required to identify the Customer/Patient prior to the provision of the Services and to obtain information on the results of the Services.

3.4.6. Inform the Provider’s medical professionals about the medicinal products the Patient is taking, all known features of the illness, allergic or specific reactions to medicinal products and food, and other material information about the Patient’s state of health.

3.4.7. Follow the Provider’s recommendations regarding preparation for the Services in order to help ensure the quality of the Services and the reliability of the results of examinations, check-ups and laboratory tests, so as to exclude factors that may affect their results.

3.4.8. Inform the Provider of circumstances that prevent the Customer/Patient from performing this Agreement.

4. Informed consent to medical intervention, examination and check-up

4.1. The Customer/Patient understands and agrees that acceptance of this Agreement, placing an Order and/or paying for the Services does not replace the separate informed voluntary consent of the Patient to diagnostics, treatment, medical intervention or individual medical procedures, where such consent is required by the legislation of Ukraine or the Provider’s internal documents.

4.2. Before the relevant Medical service is rendered, the Patient is provided with information about its purpose, nature, scope, expected outcome, possible risks, complications and alternative methods of diagnosis or treatment, where applicable to the relevant Service.

4.3. The Patient’s informed voluntary consent to a medical intervention is executed before the relevant medical intervention begins, in the manner defined by the legislation of Ukraine and the Provider’s internal documents.

4.4. If the Patient is a minor, a person with incomplete civil legal capacity, or a person who under the law cannot independently give consent to a medical intervention, such consent is given by their legal representative in the manner provided for by the legislation of Ukraine.

4.5. The Patient/the Patient’s legal representative has the right to refuse a medical intervention or to withdraw previously given consent before it begins, except in the cases provided for by the legislation of Ukraine.

4.6. If the Patient/the Patient’s legal representative refuses to give informed voluntary consent, the Provider has the right to refuse to render the relevant Medical service where rendering it without such consent is impossible or contrary to the requirements of the legislation of Ukraine.

4.7. Before the Services begin, the Customer/Patient must inform the Provider’s medical professional of all known circumstances that may be relevant to the provision of the Services, in particular their state of health, existing illnesses, allergic reactions, medicinal products taken, previous medical interventions, contraindications and other material information.

4.8. Failure to provide information, or the provision of inaccurate or incomplete information about the Patient’s state of health, may affect the quality, safety and outcome of the Services and is grounds for the Provider to refuse to render the Services or to discontinue them.

5. Personal data of the Customer/Patient

5.1. When placing an Order, the Customer/Patient agrees to transfer their personal data to the Provider to the extent necessary for placing, confirming and paying for the Order (including via the Provider’s Website) and for rendering the Service.

5.2. The fact of placing an Order (including by placing an Order on the Provider’s Website, ticking the box confirming consent to the terms of this Agreement and/or making payment) certifies that the Customer/Patient has given the Provider consent to process their personal data in accordance with the Law of Ukraine “On Personal Data Protection” and other regulatory acts of Ukraine on personal data protection, in the personal data database owned by the Provider.

5.3. The purpose of processing personal data is the provision of the Services to the Patient by the Provider and giving the Customer/Patient fast and convenient access to the Customer’s/Patient’s personal data, in particular the results of the Services, the receipt of additional information related to the results of the Services and the state of health, as well as other similar purposes relating to the Services rendered and the state of health.

5.4. The scope of personal data to the processing of which the Customer/Patient consents is limited to the personal data specified by the Customer/Patient when placing the Order, as well as the results of the Services.

5.5. The Provider undertakes to ensure the confidentiality and security of the Customer’s/Patient’s personal data during processing. The Provider’s employees process the Patient’s personal data solely in connection with the performance of their professional duties and undertake not to disclose personal data entrusted to them or that became known to them in connection with the performance of their professional, official and employment duties.

5.6. The Customer/Patient undertakes to provide complete and accurate information about their personal data when placing an Order. If inaccuracies or any discrepancies are found in the information about the Patient’s personal data provided when receiving the Services, the Provider has the right, in order to ensure the confidentiality of medical information, to suspend the provision of the Services until the identity of the Customer/Patient is established.

5.7. The personal data provided by the Customer/Patient may be transferred solely in the manner established by the legislation of Ukraine on personal data protection, as well as to third parties engaged by the Provider to perform this Agreement, in particular payment organisations, medical institutions and other counterparties, to the extent necessary to render the Services.

5.8. The Customer/Patient has the rights provided for by the Law of Ukraine “On Personal Data Protection”, in particular the right to access their personal data, to have it corrected and deleted.

5.9. The Customer/Patient understands that in the course of rendering the Services the Provider may process information about the Patient’s state of health and the results of examinations, diagnostics and treatment, which constitutes restricted information protected by the legislation on medical confidentiality and personal data protection.

5.10. Where payment is made via the Provider’s Website, part of the Customer’s/Patient’s personal data may be transferred to payment organisations, banks, acquirers and/or other payment service providers solely to the extent necessary to carry out, confirm, refund or record the relevant payment transaction.

6. Confidentiality

6.1. Confidential information under this Agreement means information about the fact that the Patient sought the Services, the list of Services rendered, their results, as well as other information which, under the applicable legislation, constitutes medical confidentiality and other confidential (restricted) information.

6.2. The Provider undertakes to ensure the non-disclosure of confidential information and to take the necessary organisational and technical measures to protect it.

6.3. Disclosure of confidential information is permitted solely in the cases and in the manner established by the legislation of Ukraine.

7. Cost and payment terms

7.1. Current information on the list of the Provider’s Services and their cost is posted on the Provider’s Website and is an integral part of this Agreement.

7.2. Payment for the Services may be made:

• by cashless payment via the Provider’s Website using payment services;
• in cash or by cashless payment at the place where the Services are rendered;
• by other methods offered by the Provider.

7.3. Payment for the Services via the Provider’s Website is made with the involvement of payment organisations and/or systems. The Provider is not liable for malfunctions of such payment organisations and/or systems or for delays in processing payments on their part.

7.4. The Customer/Patient pays for the Services before they begin, unless otherwise provided by the terms of this Agreement.

7.5. Payment for the Services is deemed made:

• in the case of cashless payment via the Provider’s Website — from the moment the funds are credited to the Provider’s account or the payment transaction is confirmed by the payment system;
• in the case of payment via a payment terminal — from the moment the relevant payment transaction is confirmed;
• in the case of cash payment — from the moment the funds are deposited in the Provider’s cash desk.

7.6. The Order is deemed confirmed after payment for the Services has been made, unless otherwise agreed by the Parties.

7.7. In the event of cancellation of the Order:

• at the initiative of the Customer/Patient with notice to the Provider at least 24 hours before the agreed time of the Service — the funds are refunded for the Services that were not actually rendered, less the costs actually incurred by the Provider, if any;
• in the event of non-attendance by the Customer/Patient or cancellation of the Order in breach of the established deadline — the Provider has the right to withhold part of the amount paid, equal to the costs actually incurred in organising the provision of the Service and reserving the medical professional’s time;
• at the initiative of the Provider — the funds for the Services not rendered are refunded in full or may be credited towards future Services with the consent of the Customer/Patient.

7.8. The Provider may not change the cost of a Service after it has been paid for.

8. Amendments to the Agreement

8.1. The Provider has the right to unilaterally amend this Agreement by publishing a new version of the Agreement on the Provider’s Website. The new version of the Agreement enters into force on the date of its publication on the Provider’s Website, unless a different effective date is specified in the new version of the Agreement itself.

8.2. Customers/Patients are deemed notified of amendments to the Agreement from the moment they are published on the Provider’s Website.

8.3. Amendments do not apply to Orders placed and paid for before the relevant amendments to the Agreement enter into force.

8.4. Each new version of this Agreement must contain the date of its publication on the Provider’s Website. The version of the Agreement in force at the time the Order was placed and/or payment for the Services was made applies to the legal relationship with the Customer/Patient, unless expressly agreed otherwise by the Parties.

9. Term of the Agreement

9.1. This Agreement enters into force on the date of its publication on the Provider’s Website indicated at the top of this Agreement and remains in force until the Parties have performed their obligations under the Agreement, except for the provisions on confidentiality, personal data protection, settlement procedure and liability of the Parties, which remain in force for the period necessary to exercise the relevant rights and obligations of the Parties.

10. Dispute resolution

10.1. Disputes and disagreements that may arise in the performance of this Agreement shall, where possible, be resolved through negotiations between the Parties, taking into account the requirements of the legislation of Ukraine on consumer rights protection.

10.2. If a dispute cannot be resolved through negotiations, it shall be resolved in court.

11. Liability of the Parties. Force majeure

11.1. For failure to perform or improper performance of obligations under this Agreement, the Parties bear liability in the manner provided for by the applicable legislation of Ukraine. The Parties are not liable for breach of their obligations under this Agreement if it occurred through no fault of their own.

11.2. Verification of the Provider’s compliance with the terms of this Agreement regarding the completeness and quality of the Services is carried out, among other things, by means of a clinical expert assessment of the quality of medical care and medical services.

11.3. The Provider is not liable for the quality of the Services where their improper quality resulted from the Customer’s/Patient’s breach of the terms of this Agreement or from inaccurate information provided by them.

11.4. The Parties are released from liability for partial or complete failure to perform, or improper performance of, their obligations under this Agreement if such failure resulted from force majeure circumstances, in particular natural disasters, epidemics, quarantines, hostilities, strikes, decisions adopted by competent authorities, etc., that prevent performance of the obligations under this Agreement. One Party must notify the other of force majeure circumstances within 3 days from the date such circumstances arise. For the duration of force majeure circumstances, the deadline for performing obligations under this Agreement is extended accordingly.

11.5. Force majeure circumstances affecting a Party are confirmed by a certificate from an authorised body in accordance with the procedure established by the legislation of Ukraine.

12. Final provisions

12.1. This Agreement is a public offer. The absence of a hard copy of the Agreement signed by both Parties, where actual payment has been made by the Customer/Patient under this Agreement or where the Service has been rendered directly to the Patient, is not grounds to consider this Agreement not concluded. Placing an Order and making payment by the Patient and/or the Customer in accordance with the terms of the Agreement, including by making payment or placing an Order via the Provider’s Website, is deemed acceptance.

12.2. By confirming an Order on the Provider’s Website by ticking the box “I agree to the terms of the offer Agreement”, the Customer/Patient agrees to all the terms of this Agreement, the text of which they have read and the provisions of which they understand, and agrees to receive messages from the Provider by electronic means of communication, in particular to their mobile telephone number and e-mail address.

13. Address and details of the Provider

BRITISH OPHTHALMOLOGY CENTRE LLC

Registered address: 3-a Krutyi Uzviz St., “letter B”, office 1, Kyiv, 01004, Ukraine

Place of service provision: 3-a Krutyi Uzviz St., “letter B”, office 1, Kyiv, 01004, Ukraine

Company identification code: 38544038

License for conducting business activities in medical practice: decision of the Ministry of Health of Ukraine dated 05.01.2015 No. 1 (series AE No. 571894)

Tel.: +38 (068) 230 70 70, 0 800 507 077

E-mail: [email protected]

Director T. P. Leskiv