Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.
Attention! Starting June 10, prices for all clinic services will increase.

Privacy Policy

British Eye Center LLC(“Company”, “We”) respects your privacy and is committed to protecting the personal data of users of www.eyes.ua (“Website”).

This Privacy Policy explains what data we collect, how we process it, for what purpose, who we may share it with, and what rights you have.

1. General Provisions

We process personal data in accordance with:

  • the Law of Ukraine “On Personal Data Protection”;
  • the EU General Data Protection Regulation (GDPR No 2016/679);
  • other applicable data protection laws.

By using this Website, you agree to this Policy.

2. Personal Data We Collect

We may collect and process the following categories of data:

2.1. Identification Data:

Name, surname, date of birth, residential or registration address, personal identification number (where required for service agreements or medical purposes).

2.2. Contact Data:

Phone number, email address, social network or messenger account (if you contact us through them).

2.3. Medical Data:

Diagnostic results, vision parameters, prescriptions, medical history, examination findings, and images — processed only with your written consent or for medical service provision.

2.4. Technical Data:

IP address, browser type, device, referral source (e.g., Google, Facebook), website statistics, and cookies.

3. How We Obtain Data

We collect your data when you:

  • fill in online appointment or feedback forms;
  • call or email the clinic;
  • subscribe to newsletters or promotions;
  • use online chats or other site features;
  • visit the Website (technical data and cookies are recorded automatically).

4. Legal Grounds for Processing

Your data is processed based on:

  • your consent;
  • performance of a contractfor medical services;
  • legal obligations;
  • vital interestsof the patient;
  • the Company’s legitimate interests (security, analytics, improvement of services).

5. Purpose of Data Processing

Your personal data is used for:

  • registering patients and managing appointments;
  • providing medical consultations and treatments;
  • communicating with you (phone, email, messenger);
  • sending newsletters and reminders;
  • improving website security, usability, and performance;
  • complying with Ukrainian legal requirements.

6. Cookies

We use cookies for:

  • proper website functionality (sessions, language settings);
  • traffic analytics (Google Analytics, Meta Pixel, Hotjar);
  • personalization of content and advertisements.

You can disable cookies in your browser settings.

More details: www.allaboutcookies.org

7. Data Sharing

We do not sell or disclose your data except when necessary:

  • to provide medical or related services (insurance companies, laboratories, courier services);
  • to comply with legal requirements;
  • to technical and marketing partners (Google, Meta, Cloudflare, Binotel, SendPulse) under strict confidentiality agreements.

8. International Data Transfers

As some partners (Google, Meta, Cloudflare) may store data outside the EU, such transfers are carried out under EU Standard Contractual Clauses (SCC) ensuring an adequate level of protection.

9. Data Retention

  • Medical data —10 years(per Ukrainian Ministry of Health regulations);
  • Contact forms —3 years;
  • Analytics and cookies —1 yearor until consent withdrawal. After expiry, data is deleted or anonymized.

10. Data Security

We employ modern technical and organizational measures, including SSL encryption, multi-layer server protection, limited access to data, and regular security audits.

11. Your Rights

You have the right to:

  • access your personal data;
  • request correction or deletion (“right to be forgotten”);
  • lodge a complaint with the Ukrainian Ombudsman or an EU Data Protection Authority.

Contact: [email protected]

12. Minors

We do not collect data from persons under 16 years old without parental consent. If such data is identified, it will be deleted.

13. Automated Decision-Making

We do not carry out automated decision-making that affects users legally.

Analytics tools (Google Analytics, Meta Pixel) are used only for statistical purposes.

14. Contacts

British Eye Center LLC

Address: Kiev, 3a Krutoy Uzviz Str.

Email:[email protected]

Phone: 0 800 507 077